Re:It’s Not Enough to Be Right – You Also Have to Be Kind
by rcoveson on Saturday November 09, 2019 @03:00PM
(#21493918)
There was never any conundrum. "Sorry" can be correctly used in both an apology or in expressing sorrow. In saying, "I'm sorry for your loss," the context makes it clear that the speaker is not penitent, but sympathetic.
No customs, no euphemisms, and to the point.
There is a way out of the conundrum you outlined.