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A comment on Netflix Performance on Top ISP Networks. Parent comment

Re:Netflix Performance on Top ISP Networks by noodle on Thursday January 27, 2011 @03:33PM (#2149337)
comcast's end product is not bad at all, compared to what is available in america.

their problem is customer service and their corporate policies. i avoid calling them at all costs and only do so once i know for sure that my problem is unfixable on my side.

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Re:Netflix Performance on Top ISP Networks by Cymen on Thursday January 27, 2011 @04:30PM (#2149578)
Did you know they have a direct support forum at BroadBandReports.com? I used it a couple days ago and it is useful for smaller issues that you don't want to call in. Must be a subscriber and only you and Comcast can read your posts in the direct forum:

https://secure.dslreports.com/forum/comcastdirect

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Re:Netflix Performance on Top ISP Networks by noodle on Thursday January 27, 2011 @04:40PM (#2149612)
i knew about it, but every single issue i've ever had to call for has needed to be resolved by a service order. its never something technical.

i've had my cable mistakenly disconnected a few times, or a line cut from utility work.

i'd also note the irony of having online support for internet connectivity issues.

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