Same for me, in fact Arch was the impetus for me to actually dig into all the things systemd could do (which I guess is the point of Arch). That said, I have had the exact issues linked in the article, staring in puzzlement that there's no simple way to ship errors from systemd via email. I actually really love journalctl but there's a big market for more tooling around it (it also annoys me that I can't remap log levels of different units, for example).