Re:In Praise of the 5-Hour Workday and Other ‘Radical’ Ideas
by perl4ever on Wednesday November 06, 2019 @09:47PM
(#21469936)
When I worked for a department that had a rotating on-call person, if they didn't answer the call, then it was escalated up the chain, and sometimes that in fact happened. Nobody was actually making $300K, I don't think, but still, management was effectively always on call, just with less odds.
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Re:In Praise of the 5-Hour Workday and Other ‘Radical’ Ideas
by Dunedan on Thursday November 07, 2019 @04:07AM
(#21471611)
Not sure if that's still the case, but a while ago as an AWS customer with premium support you got a very extensive list of phone numbers of AWS representatives to escalate issues to in case your technical account manager or his supervisor were not available in emergencies. While I believe the list didn't include somebody from AWS' C-level, it went pretty high up. As I customer that felt very good, because it gave us the confidence that there is always somebody available in case of emergencies.