As someone that owned a commercial holiday property, this is a real concern. I had instant booking, so I didn’t really care what prior reviews said, however there are some real jerks who are chronically unhappy. We got a 1 star review once because one of our holiday cottages didn’t have a salad spinner. Another complained because the outside air temperature was too hot — in August, in Provence. There are people that would complain about a beach having too much sand. Legitimate failures were taken seriously, but the vast majority of our “negative” reviews were just insanely silly. One person even complained that the free bottle of Rosé we gave them wasn’t chilled enough. One guest complained that the pool was too cold (in August,) while that same month, someone complained that the pool wasn’t cool enough.

I am delighted to be free of that business.