Know Your Customers’ “Jobs to Be Done” (2016)

Re:Know Your Customers’ “Jobs to Be Done” (2016) by csours on Wednesday November 06, 2019 @05:48PM (#21468433)

This reminds of satisficers and metrics.

Customers want a good paint job on their new car. You buy equipment to measure paint quality. You get good at the metrics that the equipment produces. Then you find that your competitors have better looking paint even though you have a better score.

Keep your eye on the prize, and the prize is not the metrics.

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Re:Know Your Customers’ “Jobs to Be Done” (2016) by bacon_waffle on Wednesday November 06, 2019 @11:18PM (#21470351)

"You get what you measure", as Richard Hamming put it. https://www.youtube.com/watch?v=LNhcaVi3zPA

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Re:Know Your Customers’ “Jobs to Be Done” (2016) by csours on Thursday November 07, 2019 @08:15AM (#21472852)

https://youtu.be/LNhcaVi3zPA?t=1100 Holy Crap this resonates with me. I went to college with people who said "I can code whatever you want, but I need someone to tell me what to code." ... Now I work with people like that.

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