Re:Ask HN: Review RentPost.com
by ryanwaggoner on Wednesday January 26, 2011 @02:41PM
(#2144730)
Every business has these kinds of customers. Hopefully your only plan for dealing with them is not to make it more difficult for all of your customers to contact you, including the 99% who never bother you.
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Re:Ask HN: Review RentPost.com
by silverbax88 on Wednesday January 26, 2011 @03:01PM
(#2144853)
Nope. We answer the phone the same for everyone. And we already have a web portal that does all of this. But none of our customers use it. They want to complain in person or over the phone.