I used a VPN so I was almost constantly connected to our company network. At the company we don't do a lot of face-to-face meetings (typically only the older management folks here prefer that). Most of us use chat or email but I also get the occasional phone call. This project was pretty straight forward where the employee made a request and actually was able to send us the online documentation of the commands and we were able to take it from there. We built a prototype of what he was looking for and we made some minor tweaks after his initial review.
We did come on-site at least once a week (sometimes more if it was needed) but they were mostly reserved for those occasional face-to-face meetings or when we were setting up a BLE Mesh Network for workorder tracking.
Were you able to effectively collect requirements for that tool while working remotely or collecting requirements required on-site interaction?