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Re:How to Build Content That Converts Into Users by jonpaul on Wednesday January 26, 2011 @12:07PM (#2143913)
When the author wrote:

"User" - Stop using this word. They are people. Customers. Writing for a person might make your copy more clear and pointed.

... and then proceeded to use the word "user" repeatedly throughout the article, I found his advice less useful. Almost hypocritical. It's almost like he wasn't taking his own advice.

Meta-comment: I'm not sure I understand the hatred towards the word "user." I think people have come to accept that it literally means people who use your software. Sort of like when we call people "drivers", "runners", "workers", etc.

Thoughts?

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