Re:They Might Never Tell You It’s Broken
by jakobegger on Sunday November 03, 2019 @01:47PM
(#21435745)
I accept bug reports both via email and via Github.
I do get bug reports via email that nobody had previously reported to Github. So it's definitely a win.
But bug reports via email are still rare.
I once shipped a version of my app that had a really serious issue (text editor crashed whenever you pressed backspace). From automatic crash reports, I know that hundreds of people were affected. My app was practically useless.
But I only got a handful of bug reports (I think it was less than 5 customers who complained). The vast majority of users just accepted that there is a bug and did not realise that they could email me and I would fix the issue within a few hours)
I do get bug reports via email that nobody had previously reported to Github. So it's definitely a win.
But bug reports via email are still rare.
I once shipped a version of my app that had a really serious issue (text editor crashed whenever you pressed backspace). From automatic crash reports, I know that hundreds of people were affected. My app was practically useless.
But I only got a handful of bug reports (I think it was less than 5 customers who complained). The vast majority of users just accepted that there is a bug and did not realise that they could email me and I would fix the issue within a few hours)