They Might Never Tell You It’s Broken

Re:They Might Never Tell You It’s Broken by pmorici on Saturday November 02, 2019 @01:16PM (#21428811)

"I’d never tested it on MacOS myself, but I couldn’t see any reason why it wouldn’t work. I told this person that the problem was surely on their end."

Her reaction to the report says all you need to know about why people don’t report things.

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Re:They Might Never Tell You It’s Broken by the_why_of_y on Sunday November 03, 2019 @05:29AM (#21433119)

It's a self-reinforcing feedback loop of communication failure: users don't report even the most obvious problem; maintainer assumes that if such a problem were a general issue for all users it would have been reported by any of the previous 100 users - but it hasn't been so the one user that actually takes the time to report it must be holding it wrong.

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Re:They Might Never Tell You It’s Broken by _squared_ on Saturday November 02, 2019 @01:49PM (#21428995)

Also, "I couldn't see any reason why it wouldn't work" seems to me like a very dangerous assumption.

I personally try my hardest not to declare that X works on/with Y until I've seen it with my own eyes. Not 2 computing environments are the same, and everything receives updates all the time.

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Re:They Might Never Tell You It’s Broken by avip on Saturday November 02, 2019 @01:27PM (#21428865)

* her

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