A person close to me had a driver fail to end the ride, and drove around several miles racking up charges. When she noticed this and complained to Uber, they rejected her claim. When she disputed Uber's fraudulent charge on her credit card, they blacklisted her account.

Did she just create a new account?

It's tied to your phone number and they don't support virtual numbers

Actually they do. I currently use a number that was transferred to Fongo 3 years ago and have not had any issue with UBER since then.

I've never gotten uber or uber eats to successfully validate through my google voice number. Support chalks it up to being a virtual number.

Nope, she just doesn't use Uber anymore.

That only happens if the driver arrives at your location and waits. You can't just expect to call an Uber and have them wait forever. Regardless of what you think of uber, it's just common courtesy to be ready when it arrives.

So, is this after driver accepting but cancelling before arriving, or after arriving and a rider no-show.

rider no-show