It feels like we zoomed on straight past the highest point on that curve and we're regressing. As the other post mentioned, computers used to come with big thick manuals to tell you everything you needed to know, but over time, as software UIs improved, these got thinner and thinner. Until there was no physical manual to get any thinner - then the UIs started getting worse.
It feels to me like it happened around the time of the first iPad. That was such a usable device (and OS X was just about at its peak of perfection at the time) - I remember just opening the box, turning it on, and everything being intuitive. I’m 99% certain scroll bars were still present then, for example.
I don’t think we ever really made the transition from paper manuals to online help very well. Some apps need additional help, and some even make it available, but I rarely see people-in-need actually making use of it. Heck, they rarely even consider googling for help (the issue in the article can be worked around, at least, with a google search). At least with a physical manual, you knew how much help was available/necessary for a given app - that’s just not the case with 'software help' or help online.
It feels to me like it happened around the time of the first iPad. That was such a usable device (and OS X was just about at its peak of perfection at the time) - I remember just opening the box, turning it on, and everything being intuitive. I’m 99% certain scroll bars were still present then, for example.
I don’t think we ever really made the transition from paper manuals to online help very well. Some apps need additional help, and some even make it available, but I rarely see people-in-need actually making use of it. Heck, they rarely even consider googling for help (the issue in the article can be worked around, at least, with a google search). At least with a physical manual, you knew how much help was available/necessary for a given app - that’s just not the case with 'software help' or help online.