Re:Gmail marking email from me as spam
by PhasmaFelis on Friday October 25, 2019 @10:01AM
(#21355008)
> He made it clear that his opinion is that there should be a system in place at Google that he can petition for his reputation
The common thread among many of the bad-Google stories I've seen in the last 10 years is that Google has made a deliberate decision to not give two shits if they accidentally hurt a small minority of their users. People get messages out of the blue that essentially say "We've just wiped out your email account, we're not telling you why and there's no one you can appeal to." I don't know if this particular guy is on the level or not, but it's not credible that all of these people are secretly spammers and scammers. Occasionally you can get things fixed if you know someone at Google or your complaint goes viral, but that's your only option.
I'm sure someone at Google did some math and concluded that the ill will of a few customers costs less than maintaining a support department. That's not an excuse. I don't think we should expect Google to never make mistakes, but we should absolutely expect some avenue to correct those mistakes.
Re:Gmail marking email from me as spam
by tracker1 on Sunday October 27, 2019 @05:19PM
(#21372479)
No idea how well it is or isn't correlated, but a note on twitter tagging the appropriate dept at google usually sees the issue fixed within two days, though no actual feedback and likely coincidence.
The common thread among many of the bad-Google stories I've seen in the last 10 years is that Google has made a deliberate decision to not give two shits if they accidentally hurt a small minority of their users. People get messages out of the blue that essentially say "We've just wiped out your email account, we're not telling you why and there's no one you can appeal to." I don't know if this particular guy is on the level or not, but it's not credible that all of these people are secretly spammers and scammers. Occasionally you can get things fixed if you know someone at Google or your complaint goes viral, but that's your only option.
I'm sure someone at Google did some math and concluded that the ill will of a few customers costs less than maintaining a support department. That's not an excuse. I don't think we should expect Google to never make mistakes, but we should absolutely expect some avenue to correct those mistakes.