This is one of those cases where a picture is worth a thousand words. It's amazing to me sometimes how many support requests I get where there is no information about what is wrong, no screenshots, no log files, not even a couple sentences about what they were trying to do and what they expected to happen.

Although it's almost worse when they send along a JPEG screenshot that has been downsampled >50%, so all the details are too blurred to make out.

It's especially frustrating when you're dealing with timezone shifts that make the average time to get a round-trip email reply from the other person take a dozen hours or more