They're entry level positions usually so figuring out their processes is typically not that difficult. Often I will not work directly with them vs. having a big sheet of instructions delivered with a ton of bullet points. I also get a ton of process diagrams as well.

Usually it's better for the business I'm supporting to document their own workflows before it's handed over to me for a lot of common sense reasons.

"Don't worry folks, our people are working on introducing basic income, so you'll have opportunity to develop in more important areas of your lives, instead of wasting time on such a meaningless activities." :)