Well put it this way: if you specifically name "Chase", I'm going to think twice about applying for a credit card there or opening a bank account there. It's harder when you're already invested in a business, but when someone is shopping for a new one, when they hear credible information that shows that business to be a bad actor or that it will provide them a bad experience, it's pretty easy to cause many of them to choose something else.

BTW, I would never advise anyone to get a Chase bank account; they're pretty well-known to be horrible. You can get far better service and interest rates from a good online bank like Ally, Schwab, Discover, etc.