IBM and Oracle are really not in the same class as AWS, Azure and GCP, when it comes to investing in cloud infrastructure. They’re bit players at best: http://www.platformonomics.com/wp-content/uploads/2018/05/cl...

From this article: https://www.platformonomics.com/2018/05/follow-the-capex-sep...

Yea, that's the point. If they can't keep up then nobody else can.

It's not just capital or talent. I have seen first hand non-tech executive decision makers pick a specific cloud provider because of the old adage "No one got fired for buying IBM". That momentum is incredibly hard to compete against. Google Cloud is fairly solid from a technology perspective, not to mention Google's deep pockets, and still has an uphill climb against MS and AWS.

GCP may be just as good technologically, but their customer support and especially enterprise support is piss poor.

Not directly a response to you, but GCP is actually phenomenal in some areas over AWS: BigQuery, Data Studio (I know it's not really "GCP" but vs AWS' offering), and Pubsub come to mind.

Oddly enough, they falter in other areas: no equivalent to Kinesis Firehose, and true to your point, I was told by customer service just to build my own DataFlow job to take a Pubsub topic and make files.

It's like some of their product managers have a very customer-first mindset (BigQuery, Pubsub) and some could not care less.

Some would say, non-existent.

Their model is third party partners.