I gave up on Sears finally when I needed a vacuum cleaner part, something like a filter that would need regular replacement. I went to a Sears that had a parts department, and saw that they still sold the vacuum I had. But the parts department didn't have the part in stock - they suggested I could order it and wait for it to come in. I said no thanks, I could buy it online for half the price and have it shipped to my house, saving a trip back to the store.