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Re:Successful machine learning models: lessons learned at Bo... by tgsovlerkhgsel on Wednesday October 09, 2019 @07:59PM (#21209501)
They do/did have a customer satisfaction survey somewhere at the end or after the booking process.

I made sure to provide feedback.

When people book with you but give you 1/10 stars, that's probably a pretty strong warning sign that the customer isn't happy with the site and the first usable competitor that they find will get their business.

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