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A comment on Successful machine learning models: lessons learned at Booking.com. Parent comment

Re:Successful machine learning models: lessons learned at Bo... by jhncls on Monday October 07, 2019 @05:47PM (#21186301)
Ben Edelman (Harvard, Microsoft) published a study [0] about how dark patterns in the online travel industry help them reach margins up to 25%. He also mentions the consolidation where most well-known booking sites are owned by just two large groups.

[0] http://www.benedelman.org/impact-of-ota-bias-and-consolidati...

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Re:Successful machine learning models: lessons learned at Bo... by rhizome on Tuesday October 08, 2019 @01:16PM (#21194549)
Sounds like travel agents are becoming more and more cost effective every day. I mean, what does the Hyatt website do that a phone call 30 years ago couldn't?
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