I don't think being a paying customer changes much here either unless there's some sort of explicit customer support package in the deal, especially when we're just talking about donors.
I once made the mistake of accepting donations for a forum I run and learned how people will expect the world from you, like 1:1 customer support whenever they need it, just because they once gave me $5.
Eventually all the "this is outrageous, I am a paying customer!" made me refund everyone and I never accepted donations again.
I once made the mistake of accepting donations for a forum I run and learned how people will expect the world from you, like 1:1 customer support whenever they need it, just because they once gave me $5.
Eventually all the "this is outrageous, I am a paying customer!" made me refund everyone and I never accepted donations again.