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Re:Have Online Reviews Lost All Value? by munificent on Monday September 30, 2019 @12:31PM (#21117110)
The Anna Karenina principle [0] of reviews. "All 5-star reviews are alike; each 1-star review is unhappy in its own way." I love it.

[0]: https://en.wikipedia.org/wiki/Anna_Karenina_principle

Re:Have Online Reviews Lost All Value? by klipt on Monday September 30, 2019 @01:28PM (#21117675)
But a business can just as easily pay for fake negative reviews of competitors.
Re:Have Online Reviews Lost All Value? by usrusr on Monday September 30, 2019 @02:30PM (#21118291)
But that could only ever be worthwhile in markets with very few competitors. But when there is only a low number of competitors, customers usually have better ways to form an opinion than internet reviews.

The only exceptions are cases where customers are faced with a wide range of vendors, but only tiny, well-delineated subsets are in actual competition. Restaurants serving travelers in a small town would be an example.

Re:Have Online Reviews Lost All Value? by not_a_cop75 on Monday September 30, 2019 @02:01PM (#21118010)
While this is true, being so specific about something negative that someone calls them out is much more risky than the useless 1 star rating with comment "product did not work as expected". Low quality comments are almost never considered valid by those that pour over the comments.