But a business can just as easily pay for fake negative reviews of competitors.
But that could only ever be worthwhile in markets with very few competitors. But when there is only a low number of competitors, customers usually have better ways to form an opinion than internet reviews.
The only exceptions are cases where customers are faced with a wide range of vendors, but only tiny, well-delineated subsets are in actual competition. Restaurants serving travelers in a small town would be an example.
Re:Have Online Reviews Lost All Value?
by not_a_cop75 on Monday September 30, 2019 @02:01PM
(#21118010)
While this is true, being so specific about something negative that someone calls them out is much more risky than the useless 1 star rating with comment "product did not work as expected". Low quality comments are almost never considered valid by those that pour over the comments.
[0]: https://en.wikipedia.org/wiki/Anna_Karenina_principle