Made my day. Late by 15 minutes considered normal with British train system. Average is ~30mins and "apologies for slight delay" is >30mins. Considering that you're paying ~40GBP for peak return ticket to London Euston - that's bad. Especially when you have to stand during peak time or sit on a non-seatable seats, which were not renevew for >10 years.

A few years back I was so frustrated with trains being late, not turning up or skipping my station that I tackled it the hacker news way. I built a Twitter bot that read the live train arrivals / departures data stream and tweet mentioned the train company with details every time a train failed to show up on time. This was accompanied by a website which was collecting the stats and showing graphs of their performance. I think they realised they weren't going to be able to lie on their end of year reports any more, they panicked and tried to invite me in for some kind of tour of their offices. Not long after that they lost their license to operate on that line.

Edit: Here's a tweet from the bot https://twitter.com/fccoff/status/402239733608505344