Why Blameless Post-Mortems

Re:Why Blameless Post-Mortems by jodrellblank on Saturday September 28, 2019 @08:34PM (#21104111)

When parent poster says “look at the underlying reasons why”, you jump to untrustworthy idiot employees hampered by CYA red tape.

When your employer does the same thing, it leads to “good tools with sensible affordances and guard rails” for competent responsible people.

Why is that?

[ Parent | on HN ]

Re:Why Blameless Post-Mortems by closeparen on Saturday September 28, 2019 @11:26PM (#21104848)

It's a balance. "Harden the process" is good and necessary in moderation for the reasons already mentioned, but can be taken too far, to the point that the process is so rigid it's paralyzing.

A finding of "the process was reasonable and the individual wasn't" or "a process guaranteed to stop this kind of action would be unreasonably heavy" may sometimes need to be on the table.

[ Parent | on HN ]