Thanks for posting it! I was initially infuriated at the nurse's response -- thinking "these are emergency professionals, how can they not know how to deal with people in distress?" -- but after reading the paper, I see the interaction was more nuanced. Like the article argues, it was a non-standard interaction, with bits of information offered in places where they aren't usually expected (even in informal conversations!), and both the nurse and the caller had built different mental models of what was going on, leading to disaster.

Fascinating indeed.

Also, I'm grateful Sci-Hub exists!