Was this a delivery facility in the USA?

Because if so, I'm 99.999% sure they broke the law. Just by way of example, recently, in one of the hospitals my S.O. runs, a gentlemen was cursing and racially berating a black nurse for attempting to treat his wife. Extreme vulgarity. (They had come in because the wife was having a baby. So emergency situation.) The hospital simply asked that the husband leave, and made sure that no black, hispanic or asian caregivers treated the wife.

Why?

Because it's unethical not to treat the sick, it's illegal in most states, and it will get you into serious problems with medical review boards everywhere in the US. All that then starts impacting things like Joint Commission, etc etc etc.

Of course, if the facility is already full and operating at legal capacity, that's one thing. But it doesn't sound like that's what happened in your anecdote.