Re:Simple words that save lives: lessons from “expert talkers”
by forkerenok on Tuesday September 24, 2019 @06:13AM
(#21058288)
I would draw parallels here (though it's nowhere near in scale) with:
* firemen often risking their lives approaching (and sometimes entering) buildings in fire. It's a hostile environment, but it's their duty, whether they are paid or not (volunteer firefighters).
* policemen answering a call in a dangerous/hostile neighbourhoods (or just roaming). It's hostile environment, but it's their duty to be of service there.
Compared to the above, expecting dispatchers to emotionally detach and not take anything said personally is a smaller ask, in my opinion.
* firemen often risking their lives approaching (and sometimes entering) buildings in fire. It's a hostile environment, but it's their duty, whether they are paid or not (volunteer firefighters).
* policemen answering a call in a dangerous/hostile neighbourhoods (or just roaming). It's hostile environment, but it's their duty to be of service there.
Compared to the above, expecting dispatchers to emotionally detach and not take anything said personally is a smaller ask, in my opinion.