I'm sorry to hear about the problems with your Blackbird. I was an early purchaser as well but my unit arrived rather earlier than yours and didn't have any hardware issues (and I had experience with the platform anyway from the Talos). Raptor support was very good in the early days but I haven't had cause to need it lately and I suspect the load is exceeding their capacity. That's a good problem to have in some respects but if your story is any indication, it could be a sign of looming trouble.