Actually, posting here from a fresh account allows to reach a quite broad audience with over-generalized warnings for ALL small businesses to take care while dealing with Stripe. The story lacks details, names timing and etc., although most of the commenters immediately believe the OP and start blaming Stripe’s support line and support processes in IT industry in general (problems exist, sure). It may be rather considered as opportunity, that someone from Stripe offers help in such situation with description that looks like blaming and crying that Stripe is EEEVIL instead of searching for advice, how to solve the problem.