I’ve been using Uber for years. From my perspective, the experience hasn’t changed dramatically. I request a ride, a ride shows up, when I get to my destination, I’m billed. I’ve wondered why ride hailing companies haven’t dramatically slashed their engineering teams if the engineers aren’t able to map their efforts directly back to lowering ride costs. For some reason, >100% the cost of an Uber isn’t being passed on to the drivers and yet the company remain unprofitable. Where are the costs besides engineering and drivers?