Ask HN: How to get feedback from people who signed up but churned?

Posted by diegogoncalves on Monday September 16, 2019 @01:25PM
from the ask-hn dept.

When someone use my product for a while and I send a message, for a good percentage I get feedback but for people who signed up and didn't use much the product/dropout before even activating I'm having a hard time to get feedback

How can you get feedback from users who are churning? Any creative methods that helped you? I'd love to hear your story about getting feedback

( 1 comment | on HN )

Re:Ask HN: How to get feedback from people who signed up but... by amrrs on Monday September 16, 2019 @01:41PM (#20986624)

There's a thing called Exit Survey that a lot of people use. I've seen it working too. There are some SaaS products that can do that part of marketing automation cycles.

[ Parent | on HN ]