Once you open the plastic outside the box (not even the box itself) you can't return it for free, it might have been compromised in some way. Its value is automatically cut in half in the store's eyes.

I see you said you were in Italy, but just to be clear, in the US I have returned an iPhone bought in-store, nearly two weeks later, for a full refund.

Really? That's interesting. Good for you then :)

You can even turn it on, try it and then return it before 2 weeks for free in EU

This is, as far as I know, only possible if you bought it online.

You're right. Here I shop only online, I haven't been in a store (other than grocery store) for at least 5 years. When I buy something online, they deliver it same day to my doorstep, so why would I not. You can (for a small fee) use their service to pick up returned items (or return them yourself at their service center with no charge)

Physical Apple Store purchases too - https://www.apple.com/legal/sales-support/sales-policies/ret...

Apple integrates their online store with their B&M locations so closely it really wouldn't make any sense for them to have different return policies.

Mmm that was not our policy. I worked in Italy, so maybe there are different rules for different countries. But something like trying it out for 2 weeks, then coming back and getting a refund or switching it (for example for a different color) was never ever allowed.

I forgot to add that it is only for online purchasing (the only kind of purchasing I do for 10 years at least). It's 14 days minimum set by EU regulation. The item should not be used, but you're allowed to try, verify that it works, return it if you don't like it (no explanation at all needed), etc.

30 days in NL