I sympathise. The number of times I've had to push doctors to do anything at all is absurd (or should be absurd). They're frequently rude and unhelpful, often I have to try and diagnose myself and find out about tests or they'll not offer more than a shrug. I have to find out about contraindications too because of the number of times they've ignored things I tell them.

However, I don't think it's about doctors per se, but about people who are arrogant⁎, I've seen plenty of techies do the same when, for example, someone with less knowledge of computers than them asks for support. I think it's still possible to be helpful by at least showing you care, even if you can't find an answer or don't have the time to be as effective as you could be. People often appreciate that just as much as a fix.

⁎I define arrogance as not listening due to over confidence, not overconfidence itself. Those who don't listen can only be overconfident, so it's also not a synonym for confidence.