Re:Have You Ever Tried to Sell a Diamond? (1982)
by perl4ever on Thursday August 29, 2019 @08:35PM
(#20834995)
You can debate endlessly the merits of different products in theory or in actual cases, but not that there are differences in quality. If multiple things are made on the same assembly line, don't you think they have dials they can adjust for different clients?
I remember buying a generic roll of aluminum foil once, because what could possibly go wrong with something that simple? Why should I pay the premium for a brand name? Well, it was not wrapped around the spool quite right. It wasn't completely worthless, but it reminded me that there is a huge amount of detail that needs to be gotten right even for products that occupy little if any space in your mental world when you don't work in the industry. And a factory can turn dials to make infinite variations for different clients, including quality control. I remember trying some generic cereal, and it was very similar to the branded equivalent, but there was something odd and gritty in it.
However, I think what leads to people being receptive to claims that it's all the same is the degradation of brand name quality - as soon as someone recognizes that brand equity exists, they can exploit it by cutting costs until people notice it. There's always going to be a lag that is profitable in the short term and information technology is making this more efficient, measurable, and tempting. My suspicion is that this is why white label goods are becoming more popular - it's not that brands are less useful in principle than they ever were, but everyone who owns a brand is succumbing to the temptation to strip mine it and this is making consumers become more cynical and devalue brands in general.
I remember buying a generic roll of aluminum foil once, because what could possibly go wrong with something that simple? Why should I pay the premium for a brand name? Well, it was not wrapped around the spool quite right. It wasn't completely worthless, but it reminded me that there is a huge amount of detail that needs to be gotten right even for products that occupy little if any space in your mental world when you don't work in the industry. And a factory can turn dials to make infinite variations for different clients, including quality control. I remember trying some generic cereal, and it was very similar to the branded equivalent, but there was something odd and gritty in it.
However, I think what leads to people being receptive to claims that it's all the same is the degradation of brand name quality - as soon as someone recognizes that brand equity exists, they can exploit it by cutting costs until people notice it. There's always going to be a lag that is profitable in the short term and information technology is making this more efficient, measurable, and tempting. My suspicion is that this is why white label goods are becoming more popular - it's not that brands are less useful in principle than they ever were, but everyone who owns a brand is succumbing to the temptation to strip mine it and this is making consumers become more cynical and devalue brands in general.