Re:Most software companies ignore user behavior
by pbhjpbhj on Wednesday August 28, 2019 @10:30PM
(#20826153)
>Where would you even start to be able to get value out of this data?
I'd start with the most undo-ne operations. Which specific actions are most often immediately undone by users (that could lead to addition of functions, changing UI, adding visibility of the effects of an action, all sorts).
Then probably look at most searched terms in both Excel help and online, segmented by user experience if possible (to allow improvements for noobs and advanced users, whilst aiming not to be deleterious to either).
I'm not in software development though, curious what answers y'all have?
FWIW as a relatively novice LibreOffice user I probably most often undo auto-fills where a reference variable hasn't altered how I hoped. (I'd maybe fix that with a tailored tooltip - probably actually implemented as an info box - fired on long-hover of the auto-fill handle).
I'd start with the most undo-ne operations. Which specific actions are most often immediately undone by users (that could lead to addition of functions, changing UI, adding visibility of the effects of an action, all sorts).
Then probably look at most searched terms in both Excel help and online, segmented by user experience if possible (to allow improvements for noobs and advanced users, whilst aiming not to be deleterious to either).
I'm not in software development though, curious what answers y'all have?
FWIW as a relatively novice LibreOffice user I probably most often undo auto-fills where a reference variable hasn't altered how I hoped. (I'd maybe fix that with a tailored tooltip - probably actually implemented as an info box - fired on long-hover of the auto-fill handle).