Most enterprise software sales aren’t as low touch as an Excel license, and Palantir is very much on the high touch side of the spectrum. When Palantir sells software to a large government agency, that means squads of Palantir employees go to the government agency and help them run it, and that consulting effort is a huge component of what the customer is paying for.

Having said that, some people do think Microsoft should refuse to sell to ICE too.