That seems unlikely. The ideal customer for Comcast, et al is one who pays for the top tier, world class speeds and then checks their email. The margins on that customer are fantastic and any outage is unlikely to be detected.

A paid placement from Comcast is more likely to talk about how much better Netflix is without the occasional freeze or how better movies movies are in HD.

Is it? You have another 5 dollar price increase but your service level is still "good enough" according to the article. Certainly not worth doing anything about it.

Why would Comcast do that? Wouldn't they want you to pay more for faster internet service (when you're almost never going to be maxing out your bandwidth)?

I guess they could be gaining by publishing this so it calms down those who are already on the maximum tier but are not happy and might switch to a different provider that can offer more?

Since Comcast offers gigabit, I doubt there are many people who are itching to switch to something faster than that.

They have what, an offering of gigabit to 5% of the market? I must quickly call everyone and shout about how unbelievably impressive this is.

From what I hear the upload is just laughable even on the gigabit plans, and the data caps don’t help either.

I don't get it. Why would they, and what evidence do you have? I had a cable connection through Time Warner Cable and was paying $15/month for a 3Mbps connection. It worked fine. They were bought by Spectrum, who raised the price to $20/month and decreased the actual speed I was getting. When I finally caved and called to upgrade, the lowest speed I could order was 200Mbps.

As far as I can tell, it is the cable companies that are pushing the higher speeds, not saying they are not worth it.

I had the same deal. When spectrum took over my only option was to go from $15 to $70 if I wanted more speed. In addition I felt that they made the 3 mbps worse over time with more and more interruptions and reduced speed.

As far as spectrum goes they are pushing for higher speeds for a very high price. It feels like only being able to buy a Porsche as a car. Certainly a nice car but very expensive for most of us.

The article specifically calls out Comcast's own advertisements as lies. Why would Comcast pay for that?

That was my initial response.