It does - in Google Cloud. This reputation of automated customer service played a non-trivial part in the initial lukewarm response enterprise customers gave. The Eng teams at potential customers looked at the way Google treated their marketing teams and steered clear from Google's - sometimes superior - offerings.
It's possible that was misleading or they've improved since then, I don't know. Your claim that they do have quality support for corporate accounts is an interesting point on the other side though.
More than that, I suspect.
I, personally, will NOT allow my team to use any Google service, API, etc. for business purposes as it can be summarily revoked. Microsoft and Amazon can do this too, but it seems like the probability is much lower.
I imagine I am not alone.
It might, but that problem, if you think it's a problem, is not fixable by Google providing better service to developers, because better service to developers would prevent their current business model for apps from scaling, and without scaling it won't make them money.
> their culture will not allow them to succeed in these types of human interactions
Their culture might be the immediate cause, but I think the root cause is the economics of the business model they have chosen. The only way to fix that would be to choose a different business model, and the obvious alternate business model would be to sell their services like search, maps, gmail, play store, etc. directly to their users, making their users into customers. But I don't think that option is open to them at this point, and it might not be open to anyone without a huge disruption of the entire industry.
To be sure, this is Google failing in a way that they should care about, and likely do care about, but failing none-the-less.
The reason is because their culture will not allow them to succeed in these types of human interactions. And there is no doubt that that culture is poisonous and will ultimately bite them hard, on Android, on Search, and I think most of all on YouTube.
IMO, this will eventually cost them billions of dollars, whether it is in lost revenue due to apps that are no longer on the store, end users switching to alternative products, or hostile legislation and fines.