Re:Aussie ISV buys ads to wake up Google support
by leggomylibro on Friday August 16, 2019 @09:37AM
(#20714989)
>Pretty damn frustrating that Google doesn't have any unpaid inbound support _AT ALL_.
They actually do have basic customer support for free accounts, it just isn't very easy to find. I forget exactly how it works, but I was able to help someone in a similar situation recover their account by following the 'steps to recover your account' listed here:
After failing the automated recovery, it came up with an option to request a manual reset, with a free-entry text field asking what was wrong. It sent messages to the account and all of its recovery options with links to cancel the request, then after a few days someone took a look and was able to help.
They actually do have basic customer support for free accounts, it just isn't very easy to find. I forget exactly how it works, but I was able to help someone in a similar situation recover their account by following the 'steps to recover your account' listed here:
https://support.google.com/accounts/troubleshooter/2402620#t...
After failing the automated recovery, it came up with an option to request a manual reset, with a free-entry text field asking what was wrong. It sent messages to the account and all of its recovery options with links to cancel the request, then after a few days someone took a look and was able to help.