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A comment on Aussie ISV buys ads to wake up Google support. Parent comment

Re:Aussie ISV buys ads to wake up Google support by _-___________-_ on Friday August 16, 2019 @07:44AM (#20714145)
But yeah, I mostly agree with you. Paid single-use support would be an absolutely transformational addition to the likes of the free Google services, I think. Why doesn't it exist?
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Re:Aussie ISV buys ads to wake up Google support by janekm on Friday August 16, 2019 @10:22AM (#20715418)
Most likely because the cost of a single complicated support call (of the sort that can't be answered from a knowledge base) that may need to be escalated to 2nd level support or beyond would appear exorbitant ($100 perhaps, or more?).
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Re:Aussie ISV buys ads to wake up Google support by lonelappde on Friday August 16, 2019 @05:35PM (#20719955)
Paying per incident is a terrible moral hazard.
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