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A comment on Amazon Uses a Twitter Army of Employees to Fight Criticism of Warehouses. Parent comment

Re:Amazon Uses a Twitter Army of Employees to Fight Criticis... by robjan on Friday August 16, 2019 @01:02AM (#20712326)
It's hard to know what's real and fake. Some of the FC Ambassadors are definitely satire accounts.
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Re:Amazon Uses a Twitter Army of Employees to Fight Criticis... by anonymousab on Friday August 16, 2019 @01:04AM (#20712335)
The more 'real' looking ones seem to be through some application called Sprinklr.
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Re:Amazon Uses a Twitter Army of Employees to Fight Criticis... by UperSpaceGuru on Friday August 16, 2019 @12:46PM (#20716992)
I was amused at how quickly sprinklr picked up my tweet with the word amazon in it, I got a canned response in minutes & actual human contact within a day.

https://twitter.com/ahmedrezat/status/1162081845170671616?s=...

Update: FYI, my qualm wasn’t about AmazonFCs, but seeing the business end of Amazon try to put a distressed driver back on the road immediately after a very serious accident. The person who contacted me from Amazon told me that the driver was not put back on driving duty that day (so at least someone paid attention). So it’s not all negative.

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