People love to act as though government can’t do anything right. Government does plenty of things right, those just don’t get much attention.
I sit here next to my government road with government postal service, lights powered by a private utility heavily regulated by the government, and wish the government provided trash service to me like they do for my neighbor because I’m getting fed up with the shoddy trash service I get from the company I pay, and think, yeah, government health care could be pretty good, just like it is in so many other countries. The US is not uniquely incompetent here.
Fair point.
My only direct experience with the Department of Education was college financial aid. The FAFSA wasn't particularly awful and I appreciate the help I got--the work study job not only paid for my books and food, but got me started in my career.
[Edit: enraged_camel said that the VA is pretty good. Is that accurate? I've heard otherwise, but I don't know firsthand. If the VA example isn't accurate, though, replace it with "California high speed rail" or "Amtrak" or "the Department of Education".]
It doesn't have to mean incompetent and inefficient, but it seems that it often does.