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Re:British Airways passengers facing delays after IT failures by nness on Wednesday August 07, 2019 @11:56AM (#20635871)
Luggage might be one big factor;

If someone does not board; their luggage is removed from the hold for security reasons. To do so, safely, would require so much communication between flight and ground staff, that I'm not sure either staff would know how to begin without the middle-ware.

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