If that's the case, then they're woefully misinformed about the realities of retail. 3% shrinkage is accepted because below that it's mostly unpreventable accidental damages. Above that is either theft or preventable accidental damages.

If my server logs say I had three errors today but everything is running fine, I'm probably going to let it slide. I have more important things to work on. If they say there have been 100 errors today, even if everything seems to be working fine I'm going to take the time to investigate and probably push a patch. Not that those 3 errors aren't important, but it's hardly worth my time to track down every error unless something is broken.

Either way it's interpreted, it's not a terribly insightful comment.