DoorDash Buying Caviar from Square for $410M

Re:DoorDash Buying Caviar from Square for $410M by chipotle_coyote on Thursday August 01, 2019 @09:10PM (#20589924)

That's true, although to be fair, there's only so much a delivery driver can do service-wise compared to a waiter. Your only interaction with the driver is picking up the order. The driver isn't responsible for the time the restaurant takes to get the food to them, and isn't even entirely responsible for the time it takes to get the food from the restaurant to you -- there's traffic, weather, and the possibility that DoorDash demands they batch orders (something I've heard but haven't confirmed). I'm not sure it's fair to hold a third-party delivery driver responsible for the correctness of the order, either, rather than the restaurant.

[ Parent | on HN ]

Re:DoorDash Buying Caviar from Square for $410M by dtparr on Thursday August 01, 2019 @09:56PM (#20590161)

It seems like what you're arguing is that delivery drivers should not be a tipped class, but instead just guaranteed a higher rate.

[ Parent | on HN ]

Re:DoorDash Buying Caviar from Square for $410M by chipotle_coyote on Friday August 02, 2019 @12:57PM (#20594485)

Well, my actual thought was more that adjusting tips based on perceived delivery driver performance is somewhat unfair based on all the things beyond the driver's control. (I'm not sure if the downvotes I got are from people who think I was arguing "never tip drivers" and are mad because they think I'm a jerk, or people who realized I was more arguing "don't undertip drivers" and are mad because they think I'm saying undertippers are jerks, and fair, I am.)

Anyway, yes, actually: I think there's a good argument to be made for a higher wage for delivery drivers -- and all waitstaff -- that makes their earnings less dependent on tips. If people want to tip for exceptional service, that's fine, but there are a surprising number of people who treat tips today as if they're only for exceptional service, will cut tips in half or even to zero for things beyond the server's control (e.g., the restaurant will not accept your clearly expired coupon), etc.

[ Parent | on HN ]

Re:DoorDash Buying Caviar from Square for $410M by cgriswald on Saturday August 03, 2019 @11:19AM (#20600799)

I entirely disagree.

Things a dasher is responsible for:

1. The correctness of the order. Yes, it's fair to hold them responsible for this, because they have the order and they are at the restaurant. If the order is wrong, they can easily correct it then. If it's wrong at my house, now what? Probably I'm unhappy, even after Door Dash offers me credits

2. Keeping the food in good shape. That includes heat (some dashers use a heat bag), but it also includes keeping soup, chili cheese fries, and other things upright. (All things some dashers have screwed up for me.)

3. Paying attention to notes. I eat my Taco Bell with diablo sauce. Did he include the sauce I asked for in the notes? (Bonus points for including things like napkins and sporks without being asked.)

4. Polite behavior. Most are polite, but some practically throw the food at you and run away.

[ Parent | on HN ]