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Re:The Doctor vs. Char Limits by Lanark on Friday December 31, 2010 @06:47AM (#2055191)
A ton of usability research in this area has been done by The Microsoft Health Common User Interface http://www.mscui.net

It's a pity (and rather ironic being Microsoft) that none of the major healthcare IT suppliers seem to want to follow a common standard.

Re:The Doctor vs. Char Limits by willholley on Friday December 31, 2010 @08:25AM (#2055348)
As a vendor in the UK, we have been integrating the CUI for the last few years. The quality of the guidance is mixed - there is good evidence that having a "Patient Banner" in a consistent format prevents "right thing, wrong patient" problems. However, a lot of the evidence supporting the other guidance is sketchy. They also lean heavily on MS implementations of the guidance which I would think most vendors will avoid because it does not likely fit into their technology stack (Silverlight / WPF).

However, the real problem is that the market does not value good usability. We are lucky if a potential customer has even heard of the Common User Interface, let alone specifying it as a requirement on a tender.

The "ghetto" effect described by another poster is largely down to the "market for lemons" around healthcare IT, in the UK at least (many different vendors promising a silver bullet to hospitals with no experience in procuring such things - they just pick the cheapest / "least risky").