Re:Users hate change
by Falkon1313 on Friday July 26, 2019 @11:02PM
(#20540143)
>If we froze features, and only fixed bugs (and browser compatibility), customers would eventually drift away over the long term because they do need some new features.
Why not sell it as an upgrade/add-on/DLC then? More money for you and less hassle and bugs for the customer to deal with.
Might be financially a good idea - perhaps we are just lazy and leaving money on table? Hard to say.
But it is such a pain keeping track of who's got what features enabled, what the pricing structure is, more complex invoicing, customers are paying already etc.
We would for a new major "product" but we do not for smaller features.
We still add "bloat" features because we are trying to sell to new customers. On the flip side, customers do get new features that are useful to them without the price of their subscription changing.
If we froze features, and only fixed bugs (and browser compatibility), customers would eventually drift away over the long term because they do need some new features.