Re:Users hate change
by jeremyjh on Friday July 26, 2019 @01:12PM
(#20536352)
This was never an issue because in the old model you only provide support for one year, and sell an annual maintenance plan at 20% of original price to continue it.
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Re:Users hate change
by enraged_camel on Friday July 26, 2019 @01:17PM
(#20536390)
People balked at that too, though. It was widely perceived as a "money milking" scheme.
Consumers complained, sure but most businesses understand that it costs money to provide services. If a software vendor had no plan for funding maintenance that would be perceived as a supplier risk because it’s unsustainable.