I never heard any excitement from people when we told them we would test some automation with their request, but otherwise I love being reminded of this. We tend to slack with that in our team, all the reasons mentioned in this post.

What we have found helped us quite a bit is, after writing the initial runbook for a task, to write a second script (usually pretty short, maybe two dozen lines) that asks you questions and then generates customised steps. We then later use these functions in the actual automation.